Black box technology has come under increased criticism due to reported anomalies in the telematics data the devices record.
Policy holders who’ve had issues with inaccurate data from their black boxes – and subsequently their insurers – have written to motoring magazine Auto Express as a means of complaining.
Furthermore, the news follows on from the Financial Ombudsman Service (FOS), which regulates the Britain’s insurance industry, saying in 2018 that it had received complaints from “a number of people who believed the data their ‘black box’ had collected wasn’t right”.
Specific complaints made to Auto Express included one woman who received an email from her black box provider stating she’d spent an extended period of time driving at 106mph within a 30mph limit – something the insurer later admitted was false.
Another complaint came in the form of someone who’d, again, received an email telling them their driving had been poor. This time, the insurer notified them that their insurance would be cancelled within seven days.
Eventually, after hours spent on the phone and an investigation into the alleged insurance infringing driving, the provider said that incorrect data had been logged by the black box. Due to this, the insurer agreed to take away the low scores the box was recording.
Commenting on the investigation, Silkie Carlo, director of privacy group Big Brother Watch, told Auto Express: “Affordable insurance shouldn’t be predicated on intrusive surveillance and profiling.”
January 8, 2020