A new survey has found that more than half of drivers are confused by the language and terminology used by garages to describe faults on cars.
The research by RAC Breakdown identified various terms that left motorists baffled. These included a ‘big end’ (part of an engine), DPF (a filter that helps to reduce exhaust emissions) and TPMS (a built-in system that monitors the pressures of a vehicle’s tyres).
The study also found 15 per cent of drivers said work had been carried out without their approval, while 26 per cent also thought that the price they paid for work was more than the original price quoted.
Perhaps more worryinging, 46 per cent of the 2,300 drivers questioned said they would be ‘uneasy’ dealing with garages they had never used before.
Following the results of the study, the RAC is looking to make its breakdown assistance easier to understand and remove the ‘garage speak’ from its policies.
RAC consumer roadside managing director Andy Baker said: “These figures show there’s a sizeable gulf between what garages say, and what the average driver actually understands. At best, this can be frustrating for drivers who need their vehicles repaired, but at worst it could mean they get a raw deal – with baffling language making it much more likely they approve any work, at any price they’re quoted.
“And at the end of the day, getting the right repairs at a fair price shouldn’t come down to how well drivers understand industry terms and acronyms.”
(Main image for illustration purposes only)
November 13, 2020