Used Car Commission looks out for car buyers

October 28, 2014 | By | In News

Consumer Affairs Minister Jo Swinson has backed proposals to improve the used car industry and give consumers greater protection, following the launch of the Used Car Commission last year.

The commission has looked into the main problems reported by consumers in the used car sector, and while it deemed that the industry works well for consumers overall, it has highlighted some areas that need to be improved.

From April 2013 to March 2014, Citizens Advice dealt with more than 69,000 enquiries relating to used cars.

Leon Livermore, Chief Executive of The Trading Standards Institute, said: "The used car commission identified the need to improve the landscape for buyers of second-hand cars and honest businesses, and put forward a number of recommendations to this end to the Consumer Affairs Minister.

"We are pleased to see the minister shares our vision and we look forward to meeting with her officials to agree on how we take these recommendations forward."

Whilst the majority of second-hand car buyers will have a trouble-free experience, too many consumers are left with unresolved issues or thousands of pounds out of pocket.

Helping to address the issues, the minister has now called on the Used Car Commission to impliment its proposals, which include:

  • Developing a minimum set of requirements for used car codes and trader approval schemes to give customers better security and improve levels of customer service

  • A focus on collating information on used cars from several sources to ensure that any issues  or discrepancies in a cars' history can be quickly identified and addressed

  • Police and Trading Standards will also work more closely to target organised criminals who steal vehicles for export or break them up to sell as parts.

Ms Swinson said: “Whilst the majority of second-hand car buyers will have a trouble-free experience, too many consumers are left with unresolved issues or thousands of pounds out of pocket.

“The recommendations are an excellent starting point and it is good to see the sector working together to get the best possible outcomes for consumers.”

Picture: industrieblick

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